Privacy Policy

1. Introduction

White Lily Living ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at whitelilyliving.com or submit any of our forms, including our contact form and resident intake application.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following types of personal information when you interact with our website:

• •Full name, date of birth, and contact information (phone number, email address)
• •Emergency contact information
• •Substance use history and recovery information
• •Mental health history and current medications
• •Legal background and probation/parole status
• •Housing and employment information
• •Personal statements and goals submitted through our intake form
• •SMS communication preferences

3. How We Use Your Information

The information we collect is used solely for the following purposes:

• •To evaluate and process resident intake applications
• •To respond to inquiries submitted through our contact form
• •To communicate with you about your application or residency
• •To send text message updates if you have opted in to SMS communications
• •To comply with applicable legal and regulatory requirements
• •To improve our services and website experience

4. Text Message (SMS) Communications

If you opt in to receive text messages from White Lily Living, the following terms apply:

• •Message frequency varies based on your application status and program updates.
• •Message and data rates may apply depending on your mobile carrier.
• •You may opt out at any time by replying STOP to any message.
• •Reply HELP for assistance.
• •We will never share, sell, or transfer your mobile opt-in information to any third party.

5. Confidentiality of Sensitive Information

We understand that information submitted through our intake form — including substance use history, mental health information, and legal background — is highly sensitive. We treat all such information with the utmost confidentiality. This information is:

• •Accessible only to authorized White Lily Living staff directly involved in your care
• •Never sold, rented, or shared with third parties for marketing purposes
• •Used exclusively to assess your application and support your recovery journey
• •Stored securely and protected against unauthorized access

6. Information Sharing & Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following limited circumstances:

• •With your explicit written consent
• •To comply with a legal obligation, court order, or law enforcement request
• •To protect the rights, property, or safety of White Lily Living, our residents, or others
• •With service providers who assist in operating our website, under strict confidentiality agreements

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• •Request access to the personal information we hold about you
• •Request correction of inaccurate or incomplete information
• •Request deletion of your personal information, subject to legal obligations
• •Withdraw consent for SMS communications at any time by replying STOP
• •Contact us with any privacy-related concerns or questions

9. Children's Privacy

Our services are intended for adults (18 years of age and older). We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us: